Support

Need help with TotemCRM? We can assist with setup, data import, account access, billing, and technical questions.

Need a Guided Session?

If you want onboarding help, workflow setup, or a product walkthrough, book a demo session and we will tailor it to your process.

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What we can help with

Questions & answers

Straight answers to questions we hear a lot before a demo. For legal detail, see Privacy and Terms.

What is TotemCRM?
A web-based B2B sales CRM from Europe. It brings clients, contacts, deals, tasks, commercial offers, and forecasting into one workflow so daily work happens inside the tool-not beside it.
Who is it for?
Teams that sell services or complex B2B deals with a real pipeline: reps, managers, and directors who want clarity without enterprise bloat. If your process is mostly one-off retail transactions, other tools may fit better.
Where is data hosted? Is it GDPR-aware?
We build for European customers and describe processing in our Privacy Policy. Exact hosting location and any Data Processing Agreement should be confirmed with us when you start a trial or sign a contract.
Do you work with Outlook?
Yes-calendar sync and saving email to the timeline are part of the product for Outlook users. See the Activities section on this page.
How much does it cost? Is there a trial?
There is a one-week free trial without a card. After that: 20 EUR per user per month, or 200 EUR per user per year, as on the homepage.
Can we import existing data?
CSV import and duplicate tools are built in. The exact migration path depends on your old system-we can discuss during onboarding.